16202 US Highway 17 N. Hampstead, NC
910.270.3393
Hours
Monday to Saturday 10am - 6pm
Sunday 12pm - 5pm
 

Delivery and Return Policies

Payments:

We currently accept Visa, MasterCard, American Express, Discover and debit cards.

Coupons, Sales and Discounts:

Only one coupon or discount may be applied to a transaction (excluding closeout and sale items). Coupons and discounts can not be applied to closeout and sale items.

Special Orders:

Allow 4-12 weeks for special orders. All custom orders or specialty orders may be cancelled up to 48 hours after the purchase date. Cancellations after 48 hours are subject to a 25% restocking fee. We can not guarantee that special orders will be the exact color of the merchandise shown in our catalogs, on computer screens or in swatches.

Pick-ups:

Often merchandise that is picked-up will require assembly. Please be sure that the size of your vehicle will accommodate the size of the furniture to be picked up. We will help load the items, but we are not responsible for securing the merchandise or the safe transportation of furniture to your home. Any damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise.

Refunds Prior To Delivery:

Refunds are available for the purchase only if the order is cancelled within 48 hours after the purchase date. A copy of the bill of sale is needed. Refunds will be credited back to the card on which it was purchased. The credit may take up to 10 days to process and for it to appear on your card. Cancellations after 48 hours are subject to a 25% cancellation fee.

Refunds After Delivery:

If you wish to return your purchase after it has been delivered, you must contact us within 48 hours after you have received your delivery. The furniture must be picked up/returned in excellent condition. A 25% restocking fee will be charged. No refunds will be given for mattresses. Also, no refunds will be given for delivery charges to and from your home. When a delivery charge is included in the product price, such as those marked “INCL” or “N/C”, these delivery charges will be deducted from your refund both ways.

Warranty:

Most products are backed by a manufacturer’s factory warranty for any defects in materials, mechanisms and craftsmanship to the original purchaser. Each manufacturer has a different warranty for their products. If a manufacturer does not offer a warranty, the items are then offered on an “as is” basis without warranties of any kind, either express or implied. A copy of the original bill of sale is needed to determine the original date of purchase. We do not guarantee fabrics against wear, fading, color fastness or any damage caused by cleaning processes. Warranties do not apply if the item is sold “as is”, on closeout used for commercial purposes, repaired, or subjected to abuse, negligence, or improper care/maintenance such as stains, soilage, burns, tears or rips. Please, refer to the individual manufacturer’s product warranty card for complete detailed warranty provisions and exclusions. For mattress warranties; the trade and law labels must be attached to identify the product and validate the warranty.

Warranty Replacements:

Any merchandise authorized for replacement or repair under the manufacturer’s warranty is subject to a delivery fee.

The Delivery:

In home deliveries arranged from our showroom located in Hampstead, NC start at $35.00. The exact delivery charge is based on the items purchased and the final destination. When scheduling the delivery, we will give you a 4-hour window along with the specific day and date of delivery. We can not give out time stop appointments. On the day of the delivery, our drivers will call before they reach your home. If they are not able to contact anyone by phone, the delivery will have to be rescheduled and an unsuccessful delivery attempt fee will be charged. The area where the items are to be placed must be cleared as well as the path from the entrance of your home to the room where the new furniture will be placed. Because of liability issues, the delivery service can not move any furniture, electronics, TV’s or computers that are already in the room. They are only responsible for inside placement of the purchased merchandise. In addition, if light assembly is part of the delivery, it does NOT include the assembly of bunk and loft beds (unless agreed to prior to delivery) or any items that require wall hanging, anchors, electrical, plumbing or component hookups.

Inside delivery includes, stairs up to two flights, totaling twenty five steps or less. Stair cases in excess of two flights or twenty five steps will be charged an additional $25.00 per flight, per delivery.

A detailed description of the delivery site is necessary upon setting up the delivery appointment. This will ensure proper and efficient delivery of the merchandise. WE DO NOT hoist furniture. Any extreme delivery situations will be subject to an additional charge per occurrence. These charges are to be paid prior to delivery. Please measure your entrance ways, stairways, and doorways to be sure your new furniture will fit. If the merchandise does not fit into the room/doorway and needs to be returned, the customer is responsible for the delivery charge both ways and a 25% restocking fee.

Visible merchandise damage must be noted on the delivery invoice or called in within 48 hours after delivery. To ensure customer satisfaction, we will first repair the item, if possible, to industry standards. If the damages are beyond repair, we will replace the item based on availability. If you choose to return the repaired merchandise, you will be responsible for the delivery charges both ways and a 25% restocking fee. Refer to the section “Refunds After Delivery”.

Rescheduling of a delivery appointment can be made up until 5pm the day before the scheduled delivery date. Please call 910-270-3393 to reschedule your delivery appointment.

An order may be delivered at different times if the items are from different manufacturers or if the items become available to deliver at staggered times.

Old (pest free) furniture will be removed for a fee.

Unsuccessful Delivery Attempt:

After we contact the customer and arrange the delivery date and time frame, if no one is available to accept the order a fee will be charged. Each unsuccessful attempt for delivery or pick up will be subject to a $25.00 charge per shipment, per attempt.

Warehouse & Storage:

Any merchandise that has been awaiting delivery for an extended period of time will be subject to storage fees. Updated March 2010.

Terms and Conditions

Hampstead Furniture is committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us. Personal information can include any information by which you can be identified, such as your name, mailing address, email address, telephone number, etc. The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct the information. This policy applies to our customers.

Collecting Information:

There may be times when we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. Any purchase made on our web site will automatically add your email address to our newsletter database. Furthermore, any time that the “email this item to a friend” function is used, that address will also be added to our newsletter database. We may also maintain a record of your product purchases.

To provide information or not is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products or access offers and content on our web site. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us.

We use the information you provide about yourself when only placing an order and only to complete that order. We do not share, sell or distribute any information with outside parties except to the extent necessary to complete that order.

We acknowledge that the privacy of children is very important, therefore we never collect or maintain information on our web site from those we actually know are under the age of 13. No part of our web site is developed to attract anyone under the age of 13.

Editing and Deleting Information:

If you would like to hear from us, please fill out the newsletter sign up. You will receive coupon codes for discounts along with other information pertaining to either the retail showroom or web site. If you prefer not to receive our newsletter, please click on the unsubscribe link and follow the directions. Please note that any requests to remove or update your personal information may take up to ten days for your email request.

Links to Third Party Sites:

Our web site may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You are at your own risk when accessing such linked sites. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

Policy Changes:

If we decide to change our privacy policy in whole or in part, the new policy will be posted on our web site. Those changes will go into immediate effect. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was updated March 2010.

Terms & Conditions:

Thank you for visiting Hampstead-Furniture.com. We appreciate your business and would like for your shopping experience to be pleasurable. Please take a few minutes to review the following Terms and Conditions. Your purchase from our web site constitutes your agreement to follow and accept our Terms and Conditions. Hampstead Furniture reserves the right to update or modify these Terms and Conditions at any time without prior notice. We encourage you to review this page whenever you visit our web site.

Warranty & Disclaimer:

Most products are backed by a manufacturer’s warranty for any defects in materials and craftsmanship from the factory. If a manufacturer does not offer a warranty, the items are then offered on an “as is” basis without warranties of any kind, either express or implied. (This includes without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose) You acknowledge that your use of this web site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this web site, and that Hampstead Furniture shall not be liable for any damages of any kind related to your use of this web site.

Disclaimer:

There may be information on our web site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Prices are subject to change. Every monitor resolution and appearance is different therefore; we do not guarantee the color, tone, finish, etc. of any item. Hampstead Furniture reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after Product Information & Pricing:

There may be items that are shown on the web site but they may not be available for immediate purchase in our store. We can place a special order for any current items on our site or on our manufacturer’s web sites.

Links to other Web Sites

Our web site contains hyperlinks to manufacturing companies. Hampstead Furniture does not control the availability and content of such sites. Any concerns or questions on such sites should be directed to the particular company.